PTBP Web Desk

The Pakistan Standards and Quality Control Authority (PSQCA), Director General Syeda Zia Batool has initiated reforms that place employee welfare, workplace transparency, and regulatory compliance at the forefront. Her recent efforts are being hailed as a turning point for the organization, which has long faced internal grievances and employee dissatisfaction.
Syeda Zia Batool, who assumed leadership with a clear vision for institutional improvement, has emphasized that the future of the PSQCA depends on both enhanced performance and employee rights protection. By focusing on these two pillars, she is working to create a culture of fairness, accountability, and professional growth.
One of the most significant aspects of her leadership is her clear stance on employee rights. She has stressed that all employees of PSQCA have equal rights, sending a powerful message against discrimination and favoritism. This commitment ensures that no employee, whether from headquarters or regional offices, will feel sidelined.
This focus on equality is a response to years of internal complaints where certain benefits were not extended to employees across the board. By addressing these disparities, DG Batool is fostering trust and confidence among the workforce, setting the stage for a more united and motivated institution.
A long-standing grievance of regional employees has been the issue of house ceiling allowances. Staff working in regional offices outside major cities had repeatedly voiced concerns over being denied this benefit, which was available to others.
Syeda Zia Batool recognized this gap and termed it an “injustice.” She assured that the matter would be resolved to create a more balanced and equitable system. This decision highlights her holistic approach—she is not just addressing the problems of employees at headquarters but also giving equal attention to those stationed in far-flung regions.
Another critical achievement under her leadership is the resolution of a long-pending bonus and benefits dispute. For years, employees had been waiting for the approval of Board of Directors (BOD) meeting minutes, which delayed the disbursement of financial incentives.
By swiftly approving the BOD minutes, DG Batool ended this uncertainty. She instructed the Finance Section to release bonuses and other benefits without further delay, a move that brought immense relief to staff members. This step not only addressed a financial concern but also restored morale within the organization.
While extending these benefits, the Director General also urged employees to reciprocate by showing dedication and responsibility in their duties. She called on staff to end ongoing protests and instead channel their energy toward the progress of PSQCA.
Her message underscored the idea that employee welfare and institutional performance go hand in hand. By creating a positive work environment, management ensures staff satisfaction, while employees are expected to contribute with sincerity, strengthening the organization’s overall reputation.
Beyond employee-related reforms, DG Batool has also placed strong emphasis on transparency in regulatory processes. She believes that PSQCA must function as a credible authority that upholds national and international quality standards.
By making compliance mechanisms more transparent, the PSQCA aims to gain the trust of industries, businesses, and international stakeholders. This move aligns with Pakistan’s broader goals of promoting export competitiveness, industrial growth, and consumer protection.
The leadership style of Syeda Zia Batool represents a shift towards inclusive, rights-based management. Her policies balance institutional efficiency with employee empowerment, ensuring that the PSQCA evolves into a stronger and more respected institution.
Such reforms not only secure the rights of employees but also lay the groundwork for long-term success. With satisfied employees, the authority can perform its regulatory functions more effectively, contributing to Pakistan’s economic growth and international standing.
The momentum generated by these initiatives is expected to propel PSQCA toward greater achievements. By prioritizing staff well-being, addressing financial grievances, and ensuring equal treatment across the board, Syeda Zia Batool has reinforced the institution’s role as a guardian of quality standards in Pakistan.
Her leadership reflects a forward-looking approach, where human resource management, institutional transparency, and national service are interlinked. This ensures not just immediate relief for employees but also long-term structural stability for the organization.
The reforms in PSQCA echo broader trends in public sector reform, where employee rights and governance accountability are key themes. Such initiatives can serve as a model for other state institutions struggling with similar issues.
For readers interested in related developments in governance and regulatory reforms, resources such as the Ministry of Science and Technology provide insights into national standards and quality initiatives. Internally, updates on PSQCA activities are available on the official PSQCA website, offering detailed information on its role in quality assurance and compliance.